HOW TO PROTECT YOURSELF
Act quickly if you suspect fraud. If you believe someone is trying to commit fraud by pretending to be 1st Century Bank, contact us immediately at 1-800-405-1109.
Create a complex password using alpha-numerics, and a combination of lower case and capital letters.
Change your online password often.
Leave suspicious sites. If you suspect that a website is not what it claims to be, leave the site immediately. Do not follow any of the instructions it provides.
Be alert for scam e-mails. These may appear to come from a trusted business or friend, but actually are designed to trick you into downloading a virus or jumping to a fraudulent website and disclosing sensitive information.
Don’t reply to e-mails that request personal information. Be suspicious of any e-mail from a business or person that asks for your password, Social Security number, or other highly sensitive information, or one that sends you personal information and asks you to update or confirm it. Call us at 1-800-405-1109 to confirm e-mails claiming to be from 1st Century Bank.
Open e-mails only when you know the sender. Be careful about opening e-mail with attachments. Even a friend may accidentally send an e-mail with a virus.
Be careful before clicking on links contained in e-mails. The link may not be trustworthy.
Do not send sensitive personal or financial information unless it is encrypted. Regular e-mails are not encrypted. Look for a padlock symbol on the bottom bar of your browser to ensure the site is in secure mode BEFORE entering sensitive information. Verify that the link is 1st Century Bank’s by double-clicking on the padlock to see a message identifying to whom the encryption certificate is issued, for example: serverXXX.cey-ebanking.com.
Do business only with companies you know and trust.
Be aware! Phony “look-alike” websites are designed to trick consumers and collect their personal information. Make sure the websites on which you transact business post privacy and security statements, and review them carefully.
Make sure your home computer has the most current anti-virus software. Anti-virus software needs frequent updates to guard against new viruses. Make sure you download the anti-virus updates as soon as you are notified that a download is available.
Install a personal firewall. This is especially important if you connect to the Internet via a cable modem or digital subscriber line (DSL) modem.
Monitor your transactions. Review your order confirmations and bank statements as soon as possible to make sure you are being charged only for actual transactions you made. Immediately report any irregularities in your 1st Century Bank accounts by calling 1-800-405-1109.